FAQ

Are CAELO diamonds natural or lab-grown?
CAELO primarily uses IGI certified lab-grown diamonds. Natural diamonds are available upon request for custom orders.

Are your pieces made to order?
Yes. Each CAELO piece is made individually after your order is placed.

How long does production take?
Most pieces require 3–4 weeks for production before shipment.

Do you ship worldwide?
Yes, CAELO offers worldwide shipping.

Can I request a custom piece?
Yes. For custom requests, please contact us before placing your order.

Are returns accepted?
Because each piece is made to order, returns may be limited. Please contact us if there is any issue with your order.