Shipping policy
Shipping Policy
At CAELO, every piece is made to order and crafted specifically for you.
Production Time
Most orders require approximately 3–4 weeks for production before shipment.
Production times may vary depending on design complexity, customization requests, and seasonal demand.
Shipping
We proudly offer free worldwide shipping on all orders.
Once your order has been completed and shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Time
After shipment, estimated delivery times are:
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United States: 3–7 business days
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Canada: 4–8 business days
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Europe: 4–10 business days
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Asia: 2–7 business days
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Other Regions: 5–12 business days
Please note that these timeframes are estimates and may vary depending on customs clearance and local courier services.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price.
Shipping Delays
CAELO is not responsible for delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure that your shipping information is accurate when placing an order.
CAELO is not responsible for lost or delayed shipments resulting from incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of delivery at:
Our team will work with you to resolve the issue as quickly as possible.
Contact
If you have any questions regarding shipping, please contact: